Voice receptionist that answers every call.
Patients call. The agent answers, triages, schedules, and hands urgent calls to staff. Your front desk gets the conversation context instead of another voicemail.
Every unanswered call is a patient left waiting.
When staff are already helping patients, Genius Care handles routine requests and sends urgent calls back with the context needed to act.
New to the category? Read what an AI answering service is, how it covers nights and weekends as an after-hours answering service, how it runs the front desk phone all day as a virtual medical receptionist, what it does with a dental office's call mix as an AI receptionist for dentists, and how Genius Care compares with other AI receptionists.
How it works
Call arrives
Twilio routes the call to LiveKit and the agent begins the conversation.
Agent triages
Schedules, looks up patients, answers FAQs, hands off urgent calls to staff.
Summary to EMR
Call summary + action items written to your EMR — Tier 1/2 API or staff queue.
Designed for HIPAA workloads.
Genius Care is built for the security and compliance demands of real clinics. We don't claim certifications we haven't completed — here's what's true today, with the full detail in security, PHI handling, and the BAA, and the questions to ask any vendor in our HIPAA checklist.
Not currently SOC 2 audited. Roadmap toward formal certifications tracked publicly.
The Genius Care platform
Voice receptionist is the first of 18+ clinical AI skills. Here's the rest of what's coming.
- ShippedVoice receptionist
- In developmentEMR browser agent · EHR UI mapper
- On deckDenial appeals · CCM billing · Prior auth · Coding optimizer · Insurance navigator
- FutureClinical scribe · Clinical reasoning · Order generator · Follow-up engine · Patient communicator