ThinkingEngineeringThinkingProductEngineering
Measure healthcare call resolution beyond handling rates
A single automation or containment rate can hide materially different outcomes. Separate access, administrative task completion, callbacks, and human escalation.
Super Genius Labs Editorial · 4 min readUpdated
Six authorization controls for AI agents
NIST’s agent-specific work is still developing. This six-control review connects established NIST baselines with OWASP’s finalized agentic risk guidance.
Super Genius Labs Editorial · 7 min readUpdated
Welcome to Super Genius Labs
Notes on why we built a lab around agent teams, not chatbots.
Super Genius Labs Editorial · 1 min readUpdated
Genius Care: building a reliable voice receptionist
What the current receptionist can do, where it hands off, and what remains bounded.
Super Genius Labs Editorial · 1 min readUpdated
Running an agent team in production
The boring infrastructure problems you only meet after the demo is over.
Super Genius Labs Editorial · 2 min readUpdated